There are five key habits that successful CX professionals have in common, according to the newly published State of Customer Experience 2018 report. Continue reading The Five Habits of Highly Effective CX Professionals Revealed in New Industry Report
Monthly Archives: November 2018
RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced at its annual user conference ConnectCentral®, the availability of the new RingCentral unified mobile app, an entirely reimagined collaboration-centric experience for enterprise communications. This offering provides a modern conversational workspace allowing people to communicate the way they want using the devices of their choice. Continue reading RingCentral Reimagines Communications & Collaboration User Experience with a New Unified Mobile App
Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
Verint®, The Customer Engagement Company™ announced innovative ways organizations are activating the voice of the customer (VoC) through Verint VoC offerings, available in the cloud and on-premises. Continue reading Global Organizations Turn to Verint to Activate Their Voice of the Customer Initiatives
NewVoiceMedia wins Digital Innovation Award for speech analytics solution
NewVoiceMedia, a Vonage Company and a leading global provider of cloud contact centre and inside sales solutions, has been named winner of the Ventana Research 2018 Digital Innovation Award for Customer Excellence. Continue reading NewVoiceMedia wins Digital Innovation Award for speech analytics solution
ECI invests in Moneypenny to support global growth plans
ECI has invested in Moneypenny, the world’s leading outsourced communications provider, to help drive the next stage of the Company’s growth. ECI’s investment will support Moneypenny’s ambitious plans to substantially grow its turnover by expanding across its core markets in the UK and US. The details of the transaction are not being disclosed. Continue reading ECI invests in Moneypenny to support global growth plans
NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences
NICE announced the Journey Excellence Score (JES), a pioneering new metric designed to precisely measure the quality of customer experience across multiple channels and in even the most complex interactions over time. Continue reading NICE Unveils Journey Excellence Score, the First Metric Measuring Omnichannel Customer Experiences