Verizon Enterprise Solutions announced a new solution offering authentication and anti-fraud protection for enterprise call centres on its network. The Verizon VoIP Inbound Anti-Fraud and Authentication service is the first solution on the market to integrate voice and multi-factor authentications, enabling businesses to quickly and cost effectively verify the identity of inbound callers while simplifying the consumer self-service experience. Continue reading Verizon announces enhanced voice authentication service for enterprise call centres
Monthly Archives: November 2018
Hermes digitally enhances parcel delivery experience with IMImobile
Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. Continue reading Hermes digitally enhances parcel delivery experience with IMImobile
Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence
Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced it is creating 200 new technology jobs in Ireland over the next three years. The senior and highly skilled technical roles are based at the company’s new Galway office. The state-of-the-art facility serves as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI. Continue reading Genesys creates 200 new tech jobs in Ireland, establishes global artificial intelligence centre of excellence
CafeX Simplifies CPaaS with New Engagement Platform
CafeX Communications® introduced the CafeX Engagement Platform, a cloud-based offering that significantly lowers the barriers to entry for organizations seeking to implement communications platform as a service (CPaaS). Several leading customers have deployed the platform, with general availability scheduled for April 2019. Continue reading CafeX Simplifies CPaaS with New Engagement Platform
8×8 drives forward European expansion with Workair partnership in Ireland
8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions for over one million users worldwide announced the official partnership between its UK subsidiary and Workair, a premium cloud provider in Ireland. Continue reading 8×8 drives forward European expansion with Workair partnership in Ireland
Zendesk Introduces Sales Force Automation Tool Zendesk Sell
Zendesk has launched Zendesk Sell, a sales force automation (SFA) tool to enhance productivity, processes, and pipeline visibility for sales teams. Sell stems from Zendesk’s acquisition of FutureSimple Inc., the company behind Base, in September 2018, and marks the first step in integrating the sales force automation software into the Zendesk family of products. Continue reading Zendesk Introduces Sales Force Automation Tool Zendesk Sell