Blue Prism, the provider of the world’s most successful Digital Workforce announced that it is the first and only robotic process automation (RPA) vendor to achieve the highest level of Veracode Verified, a program that validates a company’s secure software development processes. Blue Prism is also the world’s first software vendor to attain Verified Continuous, Veracode’s top tier and its most comprehensive for integrated and mature secure practices. Continue reading Blue Prism Becomes First Software Vendor to Achieve Highest Level of Veracode Verified Accreditation
Monthly Archives: December 2018
Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud
Company Nurse, the premier nurse triage and injury reporting service for workplace injuries, has significantly increased efficiency, saved costs, and strengthened business continuity since expanding communications options with the Genesys PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud
Six Trends Shaking Up Customer Care in 2019
By Julien Rio, Head of Marketing at Dimelo, a RingCentral Company… As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to shake up the industry. Continue reading Six Trends Shaking Up Customer Care in 2019
Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers
Avaya unveiled expanded cloud communications offerings for Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) via a new storefront enabling simple online purchase and fulfillment. Only Avaya is offering this breadth of cloud solutions via a simple storefont, for retail customers in conjunction with its trusted agent and partner channel. Continue reading Avaya Launches Online Store: A Simple Swipe and Buy Experience for SMB and Mid-Market Customers
Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance
Flamingo Ai, the Artificial Intelligence and Machine Learning company and provider of Cognitive Virtual Assistant and Knowledge Analysis, Management and Retrieval technologies, has announced the launch of MAGGIE for Auto Insurance, a Cognitive Virtual Inquiry Assistant that assists customers and employees with inquires related to auto insurance. Continue reading Flamingo Ai Launches World’s First Out-of-the-Box Cognitive Virtual Assistant For Auto Insurance
Avaya Introduces New Device as a Service Offering
Avaya introduced a new Device as a Service (DaaS) offering that will enable businesses to purchase Avaya’s latest smart desktop devices on a monthly subscription basis. Similar to how smart devices are purchased in the consumer space, Avaya now provides three ways for businesses to enjoy the Avaya Desktop Experience: up front, financed, and by subscription. Continue reading Avaya Introduces New Device as a Service Offering