Certona®, the leader in real-time, AI-driven omnichannel personalization for the world’s largest B2C and B2B brands and retailers announced an upgraded integration is available in the Salesforce Commerce Cloud Partner Marketplace. Continue reading Certona Releases Updated Salesforce Commerce Cloud Integration
Monthly Archives: February 2019
[24]7.ai Appoints Digital Transformation Expert as Chief Operating Officer
[24]7.ai, a global leader in intent-driven customer engagement solutions announced the appointment of Rohan Ganeson as the company’s chief operating officer. In this role, Ganeson will be responsible for overseeing core business functions related to the company’s product business, from their creation to their success in the market. Continue reading [24]7.ai Appoints Digital Transformation Expert as Chief Operating Officer
Verint Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint® announced that Verint has been named a Leader by Gartner, Inc. in the research and advisory firm’s Magic Quadrant for Workforce Engagement Management (WEM) report, published February 13, 2019. Continue reading Verint Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
SugarCRM Appoints Craig Charlton as New CEO
SugarCRM Inc.®, the company that helps organizations build better business relationships announced that it has appointed Craig Charlton as chief executive officer effective immediately. Charlton succeeds Larry Augustin, SugarCRM’s former CEO, who has been named chairman of the board of directors. Continue reading SugarCRM Appoints Craig Charlton as New CEO
TTEC Introduces Top Five Customer Experience Tools for 2019
TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, has compiled the company’s top CX insights, ideas and trends to help companies kickstart their customer engagement in 2019. Continue reading TTEC Introduces Top Five Customer Experience Tools for 2019
IBM Watson Assistant Continues to Drive Global Business Transformation
As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees. Continue reading IBM Watson Assistant Continues to Drive Global Business Transformation