Accenture and Verizon have won a Global Telecoms (“Glotel”) Award for their collaboration on an innovative customer service solution that uses artificial intelligence (AI) and intelligent analytics to help Verizon customers resolve issues quickly and easily. Continue reading Accenture and Verizon Win Global Telecoms Award for Intelligent Customer Engagement Solution
Monthly Archives: February 2019
Enghouse Systems Acquires ProOpti AB
Enghouse Systems Limited announced it has acquired ProOpti AB. Continue reading Enghouse Systems Acquires ProOpti AB
Hyundai Card improves customer satisfaction using IBM Watson AI chatbot
During IBM Think, Hyundai Card Commercial, financial services subsidiaries of Hyundai and Kia Motors, announced they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally. Continue reading Hyundai Card improves customer satisfaction using IBM Watson AI chatbot
Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has launched Logic and Action bots that transform traditional interactive voice response systems into omni-channel workflows. Continue reading Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-channel Workflows
CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Avaya, a leading provider of communications solutions for the healthcare industry announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences. Continue reading CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Telax selects Passage AI as Dev Partner for AI-enhanced Features
Telax, a leading Cloud Contact Center software provider, has announced that it has selected Passage AI as its development partner, in the creation of features that leverage artificial intelligence (AI) for enhanced automation. Continue reading Telax selects Passage AI as Dev Partner for AI-enhanced Features