NEC Corporation and Netcracker Technology announced today that Rakuten, the Japan-based global leader in internet services, has selected Netcracker’s next-generation digital business and operations solutions to enable a disruptive go-to-market strategy with its mobile network launch. Continue reading Rakuten Selects NEC’s and Netcracker’s Next-Generation Digital Customer and Business Solutions
Monthly Archives: February 2019
Quovim C3 Achieves Gold Partner Status from Genesys
Quovim C3, a provider of Contact Center and Unified Communications solutions and consulting services, announces its official Gold Partner status with long-time partner Genesys®, the global leader in omnichannel customer experience and contact centre solutions. Gold partner status is the highest echelon within the Genesys Partner Network. Continue reading Quovim C3 Achieves Gold Partner Status from Genesys
Tech Data Signs Distribution Agreement with Automation Anywhere in India
Tech Data announced that it has signed an India distribution agreement with Automation Anywhere, the global leader in Robotic Process Automation (RPA). Automation Anywhere pioneered RPA to enable organizations to automate business processes while freeing up existing employees to spend more time on strategic tasks. Continue reading Tech Data Signs Distribution Agreement with Automation Anywhere in India
USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy
EnergySavvy, the leader in utility customer experience transformation, today announces National Grid is expanding its implementation of the company’s Utility Customer Experience (UCX) platform. The AI-driven, end-to-end customer experience solution dramatically increased National Grid’s ability to align its low-income programs with customer needs, with initial pilots showing up to 120 percent higher enrollment in key programs. Continue reading USA: National Grid Expands Personalization Platform to 2 Million Customers with EnergySavvy
NICE Revolutionizes IVR Optimization with Advanced Artificial Intelligence
NICE announced NICE Interactive Voice Response Optimization (IVRO) version 8.0 comprising Artificial Intelligence (AI) driven analytics to boost customer experiences across IVR journeys. NICE IVRO 8.0 is designed to streamline menus and facilitate self-service so customers can easily get the answers they need, while enabling organizations to benefit from savings as a result of lower deflection to contact centres. Continue reading NICE Revolutionizes IVR Optimization with Advanced Artificial Intelligence
Noetica Expands Durham Office and Opening Regional Training Centre
Noetica – A British company, developing software products for the global contact centre market, has responded to growing demand in the North of England and Scotland by doubling the size of its Durham office and opening a new regional training centre. Continue reading Noetica Expands Durham Office and Opening Regional Training Centre