SmartAction, the top-rated AI-powered virtual agent solution for contact centers announced the appointment of David Dougherty to its Board of Directors. Dougherty is the former Chief Executive Officer at Convergys, a global leader in customer care, where he led over 75,000 employees across 70 countries. Continue reading SmartAction Names Former Convergys CEO, David Dougherty, to Board of Directors
Monthly Archives: February 2019
Talkdesk and PeakView form strategic partnership to provide enterprise cloud contact centre solutions
PeakView and Talkdesk have entered into a strategic partnership which expands Talkdesk’s reach into enterprise markets and broadens PeakView’s portfolio of leading cloud contact centre providers. Continue reading Talkdesk and PeakView form strategic partnership to provide enterprise cloud contact centre solutions
GN Audio to acquire Altia Systems
GN Audio has signed an agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio to acquire Altia Systems
LogMeIn’s Jive Recognized with a Second 2018 Award from INTERNET TELEPHONY Magazine for Unified Communications Excellence
LogMeIn announced that TMC, a global, integrated media company, has named the Jive Unified Communications Platform as a recipient of the 2018 Unified Communications Excellence Award presented by TMC’s INTERNET TELEPHONY magazine. This is the second award TMC has given Jive in recent months as the product was also recognized as a 2018 Internet Telephony Hosted VoIP Excellence Award winner. Continue reading LogMeIn’s Jive Recognized with a Second 2018 Award from INTERNET TELEPHONY Magazine for Unified Communications Excellence
IMImobile appoints North America CEO
Global enterprise cloud communications software and solutions provider IMImobile PLC, announced the appointment of Bruce Bales as Chief Executive Officer, North America reporting to Jay Patel, Group Chief Executive. Continue reading IMImobile appoints North America CEO
Plantronics announces Paul Clark as Senior Vice-President for EMEA
Plantronics, an audio pioneer and unified communications (UC) technology leader, has announced that Paul Clark will be expanding his role to oversee both Plantronics and Polycom sales teams as Senior Vice President – Europe, Middle East and Africa. Continue reading Plantronics announces Paul Clark as Senior Vice-President for EMEA