NICE inContact, a NICE business, announced that it has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia. The partnership is set to bring an enhanced level of customer service to the Australian market. Continue reading NEC Australia Signs Partnership with NICE inContact
Monthly Archives: February 2019
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
Zendesk released The Zendesk Customer Experience Trends Report 2019 showing that companies of all sizes across industries and geographies lack the capabilities needed to keep up with ever increasing customer expectations. The report is based on global survey results, focus groups, and the Zendesk Benchmark, an index of product usage data from 45,000 companies using Zendesk. Continue reading The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
Quest Software Selects Coveo to Transform Customer Experience with AI
Coveo, a market leader in AI-powered business solutions, announced that Quest Software, a global systems management, data protection and security software provider, has chosen Coveo to transform its online customer experience with an enterprise-wide implementation of the company’s AI-powered search and recommendations technology. Continue reading Quest Software Selects Coveo to Transform Customer Experience with AI
Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup
One of baseball’s most historic teams, the Philadelphia Phillies, chose Mitel® to power communications and collaboration across its entire organization and mobile workforce, keeping staff connected, productive and delivering an exceptional fan experience. Continue reading Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup
Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer
Servion Global Solutions, a leading specialist in Customer Experience Management (CEM) – backed by Everstone Capital and Solmark – announced today the appointment of Laurent Philonenko as its new CEO and board member. Based out of San Francisco, Laurent will lead the company through its transformative phase amidst the rapidly changing business landscape. Continue reading Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer
Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Intradiem, the leading provider of contact centre robotic process automation (RPA) announced achievements of an ISO 27001 certification and a SOC 2 Type II attestation. Continue reading Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation