Avaya Opens New Customer Experience Centre in Guildford

Following a year of investment and development, Avaya announced the opening of its new Customer Experience Centre (CEC) in Guildford. The state-of-the-art facility will act as the UK’s leading showcase of the latest contact centre, communication and collaboration technology that is enabling the digital workplace and excellent digital customer experiences. Continue reading Avaya Opens New Customer Experience Centre in Guildford

IPCortex launches new call recording service, CallStash

IPCortex, the British communications software developer announces its new cloud-based call recording service, CallStash. Designed to meet the needs of businesses demanding long-term storage and assured, easy access to business-critical call recordings, CallStash provides secure call categorisation, archiving and retrieval for all customers using IPCortex Hosted Suite. Continue reading IPCortex launches new call recording service, CallStash

Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications

B2C marketing automation company Selligent Marketing Cloud announced that leading UK publisher TI Media (formerly Time Inc. UK) has chosen the company to support multi-channel marketing automation efforts to create quality content that entertains and fuels the passions of millions of consumers every day. Continue reading Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications

Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy

Upland Software, a leader in cloud-based enterprise work management software announced that it has organized its cloud software products, which represent hundreds of millions of dollars in R&D investment, into seven focused enterprise cloud solution suites. Continue reading Upland Software Announces New Enterprise Cloud Solution Suites and Go-to-Market Strategy

Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”

Following a review of conversational artificial intelligence (AI) in the financial services space, Frost & Sullivan awarded its 2018 Global Customer Value Leadership Award to LivePerson, in recognition of its unique, end-to-end approach to deploying conversational commerce and AI in brand-to-consumer communication. Continue reading Frost & Sullivan recognizes LivePerson with “Global Customer Value Leadership Award”