Appian announced the next release of its low-code platform, making it easier than ever to build powerful enterprise applications up to 20x faster. The new version accelerates development and expands low-code/no-code platform capabilities in a number of key areas, including integration, robotic process automation (RPA), interface design, enterprise mobility, and customer engagement. Continue reading Appian Unveils Latest Version of the Appian Platform
Daily Archives: March 4, 2019
Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
Today (March 4th 2019), Edify makes its official debut as the newest innovator in cloud-based customer experience solutions. Launched by customer experience and contact centre veterans Cameron Weeks and Bracken Fields, Edify was created to solve a critical problem facing organizations today—they lack the technology needed to meet the demanding needs of modern omni-channel customers and the agents who serve them. Continue reading Veteran Cloud Customer Experience Leaders Launch New Venture—Edify
ClickSoftware Starts 2019 on the Back of an Exceptional Year with Industry Accolades, Customer Wins and Record Revenue
ClickSoftware, a leading provider of field service management software shared a series of recent accomplishments as it extended its category leadership across key verticals. Click achieved four record quarters on top and bottom line, a record number of customer wins, and more than 100 percent growth in bookings from Click’s cloud-based platform, Click Field Service Edge. Continue reading ClickSoftware Starts 2019 on the Back of an Exceptional Year with Industry Accolades, Customer Wins and Record Revenue
Nuance Recognized as Leader in Intelligent Customer Engagement
Nuance Communications, Inc. today announced its products and customer deployments were recognized for innovation and excellence at the 2019 Stevie Awards for Sales & Customer Service. Taking home several awards, Nuance, the pioneer and leader in conversational AI, reinforced its unparalleled expertise in delivering customer solutions that meet the needs of today’s enterprises, and drive impactful return on investment. Continue reading Nuance Recognized as Leader in Intelligent Customer Engagement
Alorica Names Colleen Beers as President of North America and Europe Operations
In a move designed to further champion Alorica’s culture of passion, performance and possibilities while also fostering greater empowerment for employees, Alorica, a global leader in customer experience solutions, announced the promotion of Colleen Beers to President of North America and Europe. Continue reading Alorica Names Colleen Beers as President of North America and Europe Operations