Vonage, a global business cloud communications leader announced that national insurance software services provider Vertafore® has realised shorter hold times for its customers, additional means of communication and a better overall customer experience, since implementing the NewVoiceMedia (NVM) solution. The NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading Vertafore transcends customer support industry benchmarks with Vonage’s NewVoiceMedia contact centre solution
Daily Archives: March 13, 2019
Brand Embassy becomes a WhatsApp Business solution provider
Brand Embassy, the digital omnichannel platform for contact centres, is now a WhatsApp Business solution provider. Continue reading Brand Embassy becomes a WhatsApp Business solution provider
NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience
NICE announced a partnership between NICE Robotic Process Automation (RPA) and CallVU to offer visually enriched IVR (Interactive Voice Response) and digital customer engagement at the front end, together with smart automation of complex back end processes. Continue reading NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-to-End Customer Experience
Setting new standards for success – 5 steps for redefining KPIs
Measuring all-round performance should be a continual process. In Teleopti’s second blog on the subject of change, Patrik Vesterberg outlines a five-step methodology for defining metrics that add real business value… Continue reading Setting new standards for success – 5 steps for redefining KPIs
Sharpen Technologies Secures $15 Million in Growth Capital
Sharpen Technologies, developers of the agent-first omni-channel cloud contact centre platform, has secured $15 million in capital growth funding. Continue reading Sharpen Technologies Secures $15 Million in Growth Capital
Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers
Glia (formerly SaleMove), a leading digital customer service platform for financial services companies announced that it has raised $20 million in additional funding led by Insight Venture Partners, and joined by existing investors. Continue reading Glia (formerly SaleMove) Raises $20M in Series B Funding led by Insight Venture Partners to Transform How Companies Communicate with Customers