Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. Continue reading Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations

Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report

HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report