SurveyMonkey, a leading global survey software company, announced that it has entered into an agreement to acquire Usabilla, a leading global Voice of Customer (VoC) technology provider. Continue reading SurveyMonkey to Acquire Usabilla to Expand Enterprise Suite of Customer Feedback Solutions
Daily Archives: March 6, 2019
Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations
Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. Continue reading Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations
Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report
HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report
CleverTap Partners with Nexmo, the Vonage API Platform
The leading mobile marketing automation platform, CleverTap announced it has chosen, Vonage (NYSE: VG), a business cloud communications leader, to enable additional user engagement channels directly from CleverTap’s mobile automation platform via Nexmo, the Vonage API Platform. Continue reading CleverTap Partners with Nexmo, the Vonage API Platform
Zappix announces availability of Customer Service Robotic Process Automation
Robotic Process Automation (RPA) tools are a critical emerging technology for customer service professionals trying to enhance customer experiences and increase customer service efficiencies in 2019. Continue reading Zappix announces availability of Customer Service Robotic Process Automation
Sprint Smart Messaging Brings Artificial Intelligence-Powered Texting Service To Business
Sprint announced the launch of Sprint Smart Messaging, a solution to help businesses communicate with their customers through an Artificial Intelligence (AI) text messaging system. Continue reading Sprint Smart Messaging Brings Artificial Intelligence-Powered Texting Service To Business