Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support. Continue reading Conversocial Acquires AI-Powered Conversational Commerce Platform Assist
Daily Archives: March 25, 2019
Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice Platform
Noetica – A British company, developing software products for the global contact centre market, has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. Continue reading Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice Platform
Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement
Foehn, the developer of cloud communications, today launched their new cloud contact centre platform, VoxivoCX. This marks the second release from Foehn’s Voxivo platform following the launch of Voxivo Cloud Phone System in 2017. Continue reading Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement
Upstream Works Software and TTEC Expand Partnership across Europe
Upstream Works, a provider of Omnichannel Contact Center solutions announced the expansion of its partnership with TTEC, to deliver effective, integrated customer care engagement solutions throughout Europe. Continue reading Upstream Works Software and TTEC Expand Partnership across Europe
IMImobile announces availability of its enterprise communications platform IMIconnect on Salesforce AppExchange
IMImobile announced the availability of its enterprise cloud communications platform IMIconnect on Salesforce AppExchange. This can enable businesses utilising the Salesforce Platform to rapidly launch and orchestrate two-way, trigger-based customer communications, across 10+ communication channels including SMS, WhatsApp, Apple Business Chat, In App and Push, amongst others. Continue reading IMImobile announces availability of its enterprise communications platform IMIconnect on Salesforce AppExchange
Meet Poly: Plantronics + Polycom Relaunches to Focus on Driving the Power of Many
Plantronics announced that the company will transform into Poly, a technology company focused on the human experience of communications and collaboration, aiming to make communication as rich and natural as in-person. Continue reading Meet Poly: Plantronics + Polycom Relaunches to Focus on Driving the Power of Many