Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice Platform

Noetica – A British company, developing software products for the global contact centre market, has revealed that over the last quarter it added eight new customers who have implemented their Synthesys™ productivity suite, SmartBound™ dialler solution and the cost effective Noetica Voice Platform (NVP™) telephony suite. Continue reading Eight Contact Centres in UK, US and South Africa Replace Enterprise PBX with the Noetica Voice Platform

Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement

Foehn, the developer of cloud communications, today launched their new cloud contact centre platform, VoxivoCX. This marks the second release from Foehn’s Voxivo platform following the launch of Voxivo Cloud Phone System in 2017. Continue reading Foehn’s new cloud contact centre VoxivoCX delivers better value with rapid user adoption and engagement

IMImobile announces availability of its enterprise communications platform IMIconnect on Salesforce AppExchange

IMImobile announced the availability of its enterprise cloud communications platform IMIconnect on Salesforce AppExchange. This can enable businesses utilising the Salesforce Platform to rapidly launch and orchestrate two-way, trigger-based customer communications, across 10+ communication channels including SMS, WhatsApp, Apple Business Chat, In App and Push, amongst others. Continue reading IMImobile announces availability of its enterprise communications platform IMIconnect on Salesforce AppExchange

Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience

Avaya, a global leader in solutions to enhance and simplify communications and collaboration announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce, taking full advantage of the powerful artificial intelligence capabilities of both companies. Continue reading Avaya Deepens Integration With Google Cloud To Provide Powerful AI Enhancing Customer Experience

SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO

Sykes Enterprises, Incorporated, Chief Executive Officer Chuck Sykes is pleased to announce the appointment of Ian Barkin — co-founder of global intelligent automation (IA) and robotic process automation (RPA) leader Symphony Ventures, Inc. — as chief strategy and marketing officer. Continue reading SYKES Names Robotic Process Automation (RPA) Company Co-Founder its New CSO/CMO

TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases

TTEC, a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands reports that the company will be participating in the upcoming Call and Contact Centre Expo. Continue reading TTEC reports significant customer growth across Europe as demand for digital solutions rapidly increases

Customers are ready for channel shift, but only on their own terms, says Aspect Software research

As new methods of interaction such as webchat and chatbot-based communication in customer service become more and more commonplace, new research by Aspect Software has found that two-thirds of consumers (67 per cent) are comfortable with moving beyond traditional channels of interaction – such as telephone – in favour of more modern channels for engagement. Continue reading Customers are ready for channel shift, but only on their own terms, says Aspect Software research

Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7

Cirrus Response , award-winning supplier of omni-channel cloud Contact Centre Solutions is showcasing three new and upgraded products at Call & Contact Centre Expo designed to automate, streamline and enhance the customer experience. Continue reading Cirrus Response announces new automation products that enhance engagement, customer experience and operation 24/7