Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering

Vonage, a business cloud communications leader, has announced the launch of its newest contact centre solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM-integrated contact centre solution specifically architected to enable businesses to deliver great customer, agent and employee experiences. Continue reading Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering

Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation

Jacada, a provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States. Continue reading Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation

VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise

VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise

Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label

Windstream Enterprise Resale, a leading provider of advanced cloud and network solutions, today announced major Contact Center Services (CCS) enhancements to its OfficeSuite UC® White Label product. Customers can now leverage Interactive Voice Response (IVR), customer call back and outbound call centre capabilities. Continue reading Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label