Vonage, a business cloud communications leader, has announced the launch of its newest contact centre solution, CX Cloud Express. Designed as an expansion of the Company’s flagship cloud-native platform, Vonage Business Cloud (VBC), CX Cloud Express is a CRM-integrated contact centre solution specifically architected to enable businesses to deliver great customer, agent and employee experiences. Continue reading Launch of CX Cloud Express Extends Vonage Business Cloud with Native Contact Centre Offering
Daily Archives: March 27, 2019
Vonage Launches Number Programmability
Vonage has announced the launch of Number Programmability on its Vonage Business Cloud (VBC) platform, combining the power of unified communications and communications APIs to quickly and easily customize the business communications experience. Continue reading Vonage Launches Number Programmability
Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation
Jacada, a provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States. Continue reading Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation
VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label
Windstream Enterprise Resale, a leading provider of advanced cloud and network solutions, today announced major Contact Center Services (CCS) enhancements to its OfficeSuite UC® White Label product. Customers can now leverage Interactive Voice Response (IVR), customer call back and outbound call centre capabilities. Continue reading Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label
HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management (BPM), was ranked in the top 10 for three separate categories in the HFS Research Top 10 Front Office Customer Engagement Operations Services 2019 report. Continue reading HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300