RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. Continue reading NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives
ResQ, the privately owned UK contact centre business, is announcing that it is recruiting 150 more people to join its site in Seaham, County Durham. Continue reading 150 new jobs created in Seaham by ResQ.
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of a CX Solution Pack for enhanced customer experience insights both within and beyond the contact centre. The Pack provides a continuous flow of CX insights captured during every engagement. Continue reading New CallMiner Customer Experience Solution Pack Speeds CX Insight from Unsolicited Feedback
Qualtrics, the leader in experience management, announced a series of innovations that will continue to dramatically accelerate the customer experience (CX) industry, improving how brands manage and optimize their customer experiences. These innovations represent a fundamentally different approach. Continue reading Qualtrics Announces Innovations in Mobile, B2B, Voice and Prescriptive Insights to Accelerate Customer Experience Industry
NICE announced that its Robotic Process Automation (RPA) platform now incorporates additional Artificial Intelligence (AI) capabilities to rapidly streamline the processing of unstructured data contained in scanned documentation. Continue reading NICE Robotic Automation Expands Partnership with ABBYY, Offering the Most Comprehensive End to End Digitization of Business Processes
Deloitte Digital announced that it is expanding its strategic relationship with SAP to include Qualtrics, offering a new experience management capability that enables businesses to own the customer journey end-to-end, as well as provide more personal and relevant customer and employee experiences at scale. Continue reading Deloitte Digital Joins Forces With SAP and Qualtrics to Elevate the Human Experience
Salesforce, the global leader in CRM announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Real-Time Interaction Management, Q1 2019. Continue reading Salesforce Named a Leader in Real-Time Interaction Management by Independent Research Firm