PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres

PolyAI, a platform for conversational artificial intelligence announced $12 million in Series A funding. The investment round was led by Point72 Ventures and included investments from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital, and Entrepreneur First. This follows an earlier $2.4 million seed round, led by Amadeus Capital Partners and Passion Capital. Continue reading PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres

People success platform Stella Connect raises $11MM to engage and empower customer service teams

StellaService is announcing an $11MM round of funding for Stella Connect, its people success platform for customer service teams. In 2016, Stella Connect launched as a SaaS solution for clients like Jet.com who needed a more modern approach for motivating its contact centre agents and empowering its managers. Continue reading People success platform Stella Connect raises $11MM to engage and empower customer service teams

WEBTEXT becomes a ServiceNow Technology Partner

WEBTEXT, a leading provider of enterprise messaging, is proud to announce that it has achieved Bronze Technology Partner status in the ServiceNow Technology Partner Program (TPP). As a Bronze TPP partner WEBTEXT ServiceNow CRM agent messaging solution has successfully completed app certification and is commercially available in the ServiceNow Store. Continue reading WEBTEXT becomes a ServiceNow Technology Partner

Medallia Extends Employee Experience Suite With New AI Powered Applications

Medallia, the global Experience Management leader, announced new additions to Medallia’s Employee Experience (EX) suite that enable business and human resource (HR) professionals to create, manage and scale superior employee experiences within and across the entire employee lifecycle. Continue reading Medallia Extends Employee Experience Suite With New AI Powered Applications