Upland Software, a leader in cloud-based Enterprise Work Management software announced Pets at Home has deployed the Upland Rant & Rave Platform to increase efficiency of the contact centre and improve the overall customer experience. Continue reading Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction
Daily Archives: March 11, 2019
PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres
PolyAI, a platform for conversational artificial intelligence announced $12 million in Series A funding. The investment round was led by Point72 Ventures and included investments from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital, and Entrepreneur First. This follows an earlier $2.4 million seed round, led by Amadeus Capital Partners and Passion Capital. Continue reading PolyAI Raises $12M to Deploy Conversational AI Agents in Contact Centres
People success platform Stella Connect raises $11MM to engage and empower customer service teams
StellaService is announcing an $11MM round of funding for Stella Connect, its people success platform for customer service teams. In 2016, Stella Connect launched as a SaaS solution for clients like Jet.com who needed a more modern approach for motivating its contact centre agents and empowering its managers. Continue reading People success platform Stella Connect raises $11MM to engage and empower customer service teams
WEBTEXT Brings Smart Messaging to Five9 Contact Center
WEBTEXT, a leading provider of enterprise messaging announced that its Five9 contact centre messaging solution is now commercially available. WEBTEXT smart messaging enables Five9 customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience. Continue reading WEBTEXT Brings Smart Messaging to Five9 Contact Center
WEBTEXT becomes a ServiceNow Technology Partner
WEBTEXT, a leading provider of enterprise messaging, is proud to announce that it has achieved Bronze Technology Partner status in the ServiceNow Technology Partner Program (TPP). As a Bronze TPP partner WEBTEXT ServiceNow CRM agent messaging solution has successfully completed app certification and is commercially available in the ServiceNow Store. Continue reading WEBTEXT becomes a ServiceNow Technology Partner
Medallia Extends Employee Experience Suite With New AI Powered Applications
Medallia, the global Experience Management leader, announced new additions to Medallia’s Employee Experience (EX) suite that enable business and human resource (HR) professionals to create, manage and scale superior employee experiences within and across the entire employee lifecycle. Continue reading Medallia Extends Employee Experience Suite With New AI Powered Applications