8×8, a leading communications provider of cloud voice, video, chat and contact centre solutions for over a million users worldwide announced its integration of 8×8 X Series with Google Cloud’s new Contact Centre AI, a solution that combines multiple AI products to improve the customer service experience, as well as the productivity of contact centres. Continue reading 8×8 Adds Advanced Contact Centre Capabilities with Google Cloud Contact Centre AI Integration
Daily Archives: March 12, 2019
Nationwide deploys SAS analytics to improve customer experience
Analytics leader SAS is helping Nationwide, the world’s largest building society, to analyse customer interactions more effectively so it can solve members’ problems earlier. A successful proof-of-concept (POC) was able to establish significant inefficiencies as more than half of all email enquiries could be resolved instead by guiding members towards digital channels. Continue reading Nationwide deploys SAS analytics to improve customer experience
Thrio Launches Groundbreaking AI-Powered CCaaS Platform
Thrio™ announces the launch of its one-stop artificial intelligence powered CCaaS platform. This includes an array of AI tools, a complete suite of digital channels (email, chat, SMS, social), and inbound and outbound voice engines. Continue reading Thrio Launches Groundbreaking AI-Powered CCaaS Platform
Two new US patents to be granted to Eckoh
Eckoh, the global provider of secure payment products and customer contact solutions, has received notification of grants for two of its pending US patents. Continue reading Two new US patents to be granted to Eckoh
Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities
Bright Pattern, leading provider of omnichannel cloud contact centre software, selected by VIPdesk Connect, the leader in outsourced customer service for luxury brands. Continue reading Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities
Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services
OnviSource announced that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. Continue reading Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services