WEBTEXT Combine Artificial Intelligence with Smart Messaging to Improve Customer Experience

WEBTEXT, a leading provider of enterprise messaging announced that its ServiceNow CRM messaging solution is being deployed by NOW customers in North America.

Contact Centre CLUB

“We’ve made a very large commitment to building A.I. and ML (Machine Learning) into our next-gen solutions”, said AJ Cahill, WEBTEXT CEO. “Today over 75% of the public chose text as their primary communication channel and WEBTEXT smart messaging solutions are now making it possible for organizations with ServiceNow CRM to reach mobile customers in their preferred channel.”

WEBTEXT CRM Messaging enables ServiceNow customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience. As a ServiceNow technology partner WEBTEXT CRM agent messaging solution has successfully completed app certification and is commercially available in the ServiceNow Store. WEBTEXT operates multiple messaging nodes in the US, Canada, EU and Asia.

WEBTEXT at Servicenow Knowledge 2019

Knowledge 2019 is the largest annual global conference for ServiceNow business partners and customers. This week at Knowledge 2019, WEBTEXT will demonstrate its virtual agent, live agent, as well as CX Hub a new enhanced customer experience solution that enables NOW CRM customers to use all or some of new selectable micro services, including, messaging, voice assist, AI, IoT, journey analytics & data.

ServiceNow messaging video https://www.webtext.com/servicenow-messaging/

About WEBTEXT

WEBTEXT is a ServiceNow Bronze Technology Partner and the leading messaging CPaaS (Communications Platform as a Service) for turnkey messaging solutions in CRM and contact center. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all CRM and contact center platforms on the market, including, ServiceNow, Oracle, Salesforce, Cisco, Avaya, Five9, Mitel, Amazon and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com