Vonage (NYSE:VG), a global business cloud communications leader, today announced that de Bijenkorf has selected its NewVoiceMedia (NVM) solution to better serve its customer-base by delivering exceptional experiences. Continue reading de Bijenkorf selects NewVoiceMedia to transform its customer service experience
Daily Archives: May 21, 2019
Verint Voice of Customer Solutions Recognized Among Top Digital Voice of Customer Specialists by Independent Research Firm
Verint® announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc. Continue reading Verint Voice of Customer Solutions Recognized Among Top Digital Voice of Customer Specialists by Independent Research Firm
VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution
Verint® announced that VyStar Credit Union has expanded its partnership with Verint to enhance the security of member information in VyStar’s contact centre.* VyStar will be adding Verint Identity Authentication and Fraud Detection to reduce operational costs and protect member identity, while improving the overall experience of VyStar’s over 655,000 members. Continue reading VyStar Credit Union Improves Member Experience, Reduces Fraud with Verint Identity Authentication Solution