WEBTEXT, a leading provider of enterprise messaging, today announced the availability of Voice Agent Messaging in a Five9 contact centre. This patent protected Webtext solution enables a contact centre voice agent to send secure SMS messages, including URL links, to cell phone callers during or after a call.
“We’re very excited to be able to offer voice agent messaging to Five9 customers”, said AJ Cahill, WEBTEXT CEO. “For someone that’s driving or walking, they don’t have to write anything down. A Five9 agent can now text them the information while speaking with a caller”.
The solution uses CTI to tell the Five9 agent whether a caller is on a cell phone. Messages can be created by typing freehand or copy / paste from a drop down menu in the CRM. The solution gives an agent a complete history of all messaging sent to or from the caller’s number, including automated messages sent from a business system.
Over the coming months, Webtext will be adding other new solution features to Five9 contact centre messaging to transform customer experience https://www.webtext.com/five9-messaging/
WEBTEXT is a Five9 ISV partner and the leading messaging CPaaS (Communications Platform as a Service) for turnkey messaging solutions in contact centre and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact centre and CRM platforms on the market, including, Five9, Cisco, Avaya, Amazon, Mitel, ServiceNow, Salesforce, Oracle and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise.
Learn more at www.webtext.com