NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed, to understand their perception of how RPA enables them to perform their daily tasks better. Continue reading New Research Reveals Employees Are Ready to be Empowered by Automation Technology
Daily Archives: June 27, 2019
Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for its Contact Centre in Northampton. Continue reading Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management
Aculab and University of York gain funding award for PhD project
Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. Continue reading Aculab and University of York gain funding award for PhD project
EdgeVerve launches AssistEdge Engage to redefine contact centre experience
EdgeVerve Systems, a subsidiary of Infosys announced the launch of AssistEdge Engage. AssistEdge Engage is an intelligent automation platform for contact centres offering smart features that increase agent productivity, satisfaction and elevate customer experience. Continue reading EdgeVerve launches AssistEdge Engage to redefine contact centre experience
Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments
Semafone®, the leading provider of data security and compliance solutions for call and contact centres introduced Cardprotect Relay+, a new, multi-channel payments solution that enables businesses to securely accept payments through the customer engagement channel of their choice for a superior customer experience, while simplifying compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments
Are digital channels really any cheaper?
As statistics reveal that digital channels are not much cheaper than traditional voice calls, Colin Hay at Puzzel goes in search of the truth and shares 5 top tips for boosting efficiency and cost-effectiveness in one go… Continue reading Are digital channels really any cheaper?