New Research Reveals Employees Are Ready to be Empowered by Automation Technology

NICE announced the findings from its State of Automation in Customer Service survey. Findings indicated that employees understand the benefits of Robotic Process Automation (RPA) and are more willing to use it to help them deliver better service experiences. More than 2000 employees in the United States and the United Kingdom were surveyed, to understand their perception of how RPA enables them to perform their daily tasks better. Continue reading New Research Reveals Employees Are Ready to be Empowered by Automation Technology

Aculab and University of York gain funding award for PhD project

Aculab, a global provider of advanced speech technologies and development APIs, is pleased to announce the award of full WRoCAH PhD funding for a collaborative project with the Department of Language and Linguistic Science at the University of York entitled Towards linguistically-informed automatic speaker recognition. Continue reading Aculab and University of York gain funding award for PhD project

Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments

Semafone®, the leading provider of data security and compliance solutions for call and contact centres introduced Cardprotect Relay+, a new, multi-channel payments solution that enables businesses to securely accept payments through the customer engagement channel of their choice for a superior customer experience, while simplifying compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Introduces Cardprotect Relay+ for Seamless and Secure, Omni-Channel Payments

KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience

KLoBot – a DIY Chatbot platform is pleased to set in motion the much-awaited integration to Twilio. With technology and social media enabling an always-on approach to business, customer expectations have been higher. Voice and Text enabled chatbots empower customer-facing organizations across numerous industries to communicate and engage with every end user seamlessly. Continue reading KLoBot – An Enterprise Chatbot Builder Platform launches Twilio Integration to Enhance Customer Experience

Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics

Qualtrics, the leader in experience management, today announced Vietnam Airlines, a leading airline in South East Asia and national flag carrier of Vietnam, is using Qualtrics CustomerXM™ as part of the company’s efforts to create a more robust and tailored customer experience for its 22 million annual passengers. Continue reading Vietnam Airlines Unlocks New Perspectives into Customer Experience Insights with Qualtrics