LogMeIn Unveils Expanded Bold360 AI-Powered Customer Engagement Suite

LogMeIn announced the new Bold360 suite of products, enabling businesses around the world to create next-level customer experiences (CX) wherever customers need it most. Built on the award-winning AI-powered Bold360 customer engagement platform, the new offerings — Bold360 Service, Bold360 Advise and Bold360 Acquire — are all purpose-built to help organizations deliver impactful CX from the very first engagement and throughout the customer lifecycle. Continue reading LogMeIn Unveils Expanded Bold360 AI-Powered Customer Engagement Suite

Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition

Redwood Technologies Group has announced that it has acquired leading quality monitoring specialists Weston Digital Technologies. This is part of a programme of continuing expansion to help organisations provide better Customer Engagement and Experience. Continue reading Redwood Technologies Group Enhances Quality Monitoring Expertise with Weston Digital Technologies Acquisition

Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services

Lionbridge, the world’s most trusted globalization partner, is pleased to announce the launch of Lionbridge AI. Marrying the market-leading human-annotated AI training data services and linguistic capabilities of Lionbridge, formerly known as Machine Intelligence, with the data training platform and marketplace of recently-acquired Gengo, Lionbridge AI provides a suite of capabilities and services that meets the end-to-end needs of companies building the next generation of machine learning and artificial intelligence (AI) systems. Continue reading Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services