LogMeIn announced the new Bold360 suite of products, enabling businesses around the world to create next-level customer experiences (CX) wherever customers need it most. Built on the award-winning AI-powered Bold360 customer engagement platform, the new offerings — Bold360 Service, Bold360 Advise and Bold360 Acquire — are all purpose-built to help organizations deliver impactful CX from the very first engagement and throughout the customer lifecycle. Continue reading LogMeIn Unveils Expanded Bold360 AI-Powered Customer Engagement Suite →

Talkdesk, the cloud contact center for innovative enterprises, today at CX Tour in London unveiled Talkdesk Hybrid Spaces, a simple, flexible and secure deployment model that enables contact centres to combine the best of both benefits of private and public clouds. Continue reading Talkdesk announces Talkdesk Hybrid Spaces →

Medallia announced several new innovations to its Medallia Experience Cloud platform, including new offerings powered by Medallia’s Experience Data Platform and Medallia Athena. Continue reading Medallia announces AI-powered innovations to fuel digital transformation →

Lionbridge, the world’s most trusted globalization partner, is pleased to announce the launch of Lionbridge AI. Marrying the market-leading human-annotated AI training data services and linguistic capabilities of Lionbridge, formerly known as Machine Intelligence, with the data training platform and marketplace of recently-acquired Gengo, Lionbridge AI provides a suite of capabilities and services that meets the end-to-end needs of companies building the next generation of machine learning and artificial intelligence (AI) systems. Continue reading Lionbridge Launches Lionbridge AI, Extends Leadership Position in AI Data Training Services →