Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint

Verint® announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. Continue reading Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint

William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience

With such a fast-paced sector and ever changing market William Hill looked for an industry leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world. Continue reading William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience

Medallia to Acquire Behavioral Analytics Startup Cooladata

Medallia, the global leader in customer experience management, announced it has signed a definitive agreement to acquire Tel Aviv-headquartered Cooladata, a next generation cloud-based behavioral analytics platform. Leveraging its proprietary big data platform and artificial intelligence engine, Cooladata can process huge datasets beyond customer surveys to analyze non-explicit feedback to derive and predict customer sentiment. Continue reading Medallia to Acquire Behavioral Analytics Startup Cooladata

AI With Heart: Pega Launches First Customer Empathy Controls for Business

Pegasystems introduced Customer Empathy Advisor – a new capability of Pega® Customer Decision Hub that helps companies use AI to build more sustainable customer relationships. The feature allows organizations to increase the level of empathy in AI-assisted conversations so they can build more trust, loyalty, and value with each customer. Continue reading AI With Heart: Pega Launches First Customer Empathy Controls for Business