Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences

Zendesk introduced Zendesk Duet to provide businesses with the freedom and flexibility to break down company silos and unite customer-facing teams to create cohesive experiences pre- and post-sale. Duet brings the power of Zendesk Sell and Support together in one combined offering to help businesses operate their sales and service teams freely without constraints. Continue reading Zendesk Introduces Zendesk Duet to Unite Sales and Service for More Connected Customer Experiences

Top Independent Research Firm Names Nuance a Leader in Conversational AI for Customer Service

Nuance announced Forrester Research has identified the company as a Leader in “The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019” report1. Nuance was recognized in the report for enabling “mission-critical, enterprise-grade, conversational AI,” and Forrester notes, “Nuance’s [customer] references collectively agreed that its conversational AI deployments have markedly improved their customers’ experiences.” Continue reading Top Independent Research Firm Names Nuance a Leader in Conversational AI for Customer Service

[24]7.ai Named a Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that it has been recognized as a leader in The Forrester New Wave™: Conversational AI for Customer Service, Q2 2019. [24]7.ai received a differentiated rating in six out of ten criteria, including vision, human and AI blending, and vertical specialization. Continue reading [24]7.ai Named a Leader in Conversational AI for Customer Service 2019 by Independent Research Firm

Entel Improves Efficiency with Genesys AI

Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect and manage native and third-party artificial intelligence (AI), resulting in significant efficiency gains. Now, its customers smoothly transition between automated systems and employees for truly effortless journeys. Continue reading Entel Improves Efficiency with Genesys AI