Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels

Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, announces Version 4.0 of its signature software, Upstream Works for Finesse (UWF). This release focuses on keeping customers engaged and loyal across the entire customer journey, easily crossing conversational boundaries and providing real-time visibility, collaboration, and control of agents and teams. Continue reading Upstream Works Announces New Software for Limitless Conversations and Deeper Engagements on All Channels

Cyara Accelerates Contact Centre Migrations to the Cloud

Cyara Accelerator for Cloud Migration automates and simplifies the migration of contact centres to the cloud—de-risking what can otherwise be a long, complex, and often manual project. With this new offering, enterprises can more quickly gain the benefits of a cloud-based contact centre platform, including reduced maintenance costs, greater scalability, improved compliance and greater agility in innovating their customer experience (CX). Continue reading Cyara Accelerates Contact Centre Migrations to the Cloud

Salesforce Signs Definitive Agreement to Acquire Tableau

Salesforce, the global leader in CRM, and Tableau Software, the leading analytics platform, have entered into a definitive agreement under which Salesforce will acquire Tableau in an all-stock transaction, pursuant to which each share of Tableau Class A and Class B common stock will be exchanged for 1.103 shares of Salesforce common stock, representing an enterprise value of $15.7 billion (net of cash), based on the trailing 3-day volume weighted average price of Salesforce’s shares as of June 7, 2019. Continue reading Salesforce Signs Definitive Agreement to Acquire Tableau