Daily Archives: June 4, 2019

Uncategorized

Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape

Pegasystems launched new digital messaging capabilities within Pega Customer Service™ so clients can seamlessly connect with customers regardless of which messaging app they choose. Pega Customer Service users can now easily integrate virtually any chat or messaging channel such as Facebook Messenger, Twitter Direct Messaging, Apple Business Chat, or Google RCS – and others yet to be created – to help future-proof their customer communication and ensure seamless customer service regardless of channel. Continue reading Pega Introduces New Messaging Capabilities to Help Brands Rapidly Adapt to Changing Customer Service Landscape →

Partnerships

Brightsolid Partners with RingCentral for Unified Communications Cloud Solutions

Brightsolid has partnered with RingCentral UK, Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, to deliver RingCentral’s market leading enterprise cloud communications solutions alongside its own products to its Scottish customer base. Continue reading Brightsolid Partners with RingCentral for Unified Communications Cloud Solutions →

Technology

Pega Launches Enterprise Low-Code Factory to Guide Citizen Developers Making Enterprise-Compliant Apps

Pegasystems announced the launch of Enterprise Low-Code Factory – a centralized dashboard that empowers any employee to quickly create enterprise software that complies with company standards. With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers without sacrificing software quality, consistency, or governance. Continue reading Pega Launches Enterprise Low-Code Factory to Guide Citizen Developers Making Enterprise-Compliant Apps →

Technology

Contexta360 enters a strategic relationship with Dutch Telco, KPN to provide enterprise grade Speech Analytics and A.I to increase client revenues, control risk and improve customer experience

Contexta360, a leading speech analytics and conversational computing company announced it has signed a strategic partnership agreement with KPN, a leading Dutch Telecommunications provider. Continue reading Contexta360 enters a strategic relationship with Dutch Telco, KPN to provide enterprise grade Speech Analytics and A.I to increase client revenues, control risk and improve customer experience →