first2protect Insurance Services, part of LSL Property Services plc (LSL), one of the UK’s leading residential property services groups, is deploying Digital Helpers to support staff in administrative tasks associated with compiling and dispatching new insurance policies to customers. Continue reading first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff
Daily Archives: June 10, 2019
CPM Barcelona Contact Centre interviewed on future of CX
Fiona Whelan, Managing Director of CPM’s International Contact Centre in Barcelona, is interviewed for a special feature on Business Excellence within the Contact Centre & CX Industry for leading Spanish newspaper, La Vanguardia. Read the full interview below. Continue reading CPM Barcelona Contact Centre interviewed on future of CX
HGS & Artificial Intelligence Pioneer Hello Customer Join Forces
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management announced a strategic partnership with Hello Customer, a pioneering company in Artificial Intelligence and Customer Experience. Continue reading HGS & Artificial Intelligence Pioneer Hello Customer Join Forces
Red Box Voice Capture Capabilities Coming to Microsoft Dynamics 365 Sales Insights Through New Technology Integration
Red Box, a leading platform for voice, today announces that it has been selected as a Preferred Telephony Partner to feed captured voice data into Microsoft Dynamics 365 Sales Insights and enriching the data set that Microsoft’s AI solution can reason over, strengthening the quality of insights their joint customers can derive from their own data. Continue reading Red Box Voice Capture Capabilities Coming to Microsoft Dynamics 365 Sales Insights Through New Technology Integration
Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment
The Member of Parliament for Nottingham East, Chris Leslie, toured Domestic & General’s recently refurbished Nottingham call centre and met with the company’s CEO, Ian Mason. Continue reading Chris Leslie MP visits Nottingham call centre after £3.4M refurbishment