92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX

The majority (92%) of CIOs find integrating new communications with legacy systems a challenge, according to new research from global cloud communications software provider, IMImobile. This comes at a time when almost all (98%) CIOs feel under pressure to deliver the customer experience (CX) expected by both customers and the wider business. Continue reading 92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX

Blue Prism to Acquire Thoughtonomy to Extend Intelligent Automation Capabilities in the Cloud

Leading the market in delivering intelligent automation capabilities from the cloud, Blue Prism announced its agreement to acquire Thoughtonomy. The acquisition, expected to close by end of July, will see Blue Prism’s connected-RPA platform distributed and supported as a turnkey SaaS offering, helping accelerate the deployment of digital workers across market verticals and into mid-tier enterprises worldwide. Continue reading Blue Prism to Acquire Thoughtonomy to Extend Intelligent Automation Capabilities in the Cloud

Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence

Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective. Continue reading Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence