The majority (92%) of CIOs find integrating new communications with legacy systems a challenge, according to new research from global cloud communications software provider, IMImobile. This comes at a time when almost all (98%) CIOs feel under pressure to deliver the customer experience (CX) expected by both customers and the wider business. Continue reading 92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX
Daily Archives: June 19, 2019
Blue Prism to Acquire Thoughtonomy to Extend Intelligent Automation Capabilities in the Cloud
Leading the market in delivering intelligent automation capabilities from the cloud, Blue Prism announced its agreement to acquire Thoughtonomy. The acquisition, expected to close by end of July, will see Blue Prism’s connected-RPA platform distributed and supported as a turnkey SaaS offering, helping accelerate the deployment of digital workers across market verticals and into mid-tier enterprises worldwide. Continue reading Blue Prism to Acquire Thoughtonomy to Extend Intelligent Automation Capabilities in the Cloud
Salesforce Brings the Customer Data Platform to the World’s #1 CRM
Salesforce unveiled its Customer Data Platform (CDP) with the next generation of Customer 360. New platform services will enable companies to unify disparate customer data throughout their entire organization and then personalize every engagement based on a single view of the customer. Continue reading Salesforce Brings the Customer Data Platform to the World’s #1 CRM
Blue Prism Continues Global Expansion Opening New Office in Sweden
Blue Prism, the provider of the world’s most successful digital workforce announced the opening of a new office in Stockholm, Sweden, to help support growing regional demand for its connected-RPA platform. Continue reading Blue Prism Continues Global Expansion Opening New Office in Sweden
Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence
Topgolf® has selected InMoment™, the leading cloud-based experience intelligence platform, to provide the rapidly growing company with the ability to better understand its unique and multifaceted human experience from both a customer experience (CX) and employee experience (EX) perspective. Continue reading Topgolf Selects InMoment to Tap into Next Level of Customer & Employee Experience Intelligence
Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management
Calabrio announced it has been named as the only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management. Continue reading Calabrio Named Only May 2019 Gartner Peer Insights Customers’ Choice for Workforce Engagement Management