New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre

Avaya published a global survey of nearly 2,800 IT and business decision leaders from 17 countries which found that over 90 percent see AI as a crucial element in the digital transformation of their organization and 94 percent recognize the ability of AI to transform the performance of their contact centre. Continue reading New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre

Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution

Tethr, the leading AI-powered conversational intelligence platform for listening enterprises, and Red Box, the leading platform for voice, today announced a strategic partnership to help customers more easily capture and gain business insights from voice data. Continue reading Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution

Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management

Verint® announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year. Continue reading Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management

Talkdesk launches Talkdesk Boost to accelerate digital transformation

Talkdesk at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience. Continue reading Talkdesk launches Talkdesk Boost to accelerate digital transformation

P2 Communications Management Chooses Vonage to Deliver a Fully Integrated Communications Solution for Enterprise Customers

Vonage has expanded the reach of its channel partner program with the addition of P2 Communications Management, LLC, a national IT advisory and management firm. With Vonage’s fully integrated communications offering, P2 Communications Management can offer its customers a unique combination of applications and programmable communications via APIs to help enhance both employee and customer experiences. Continue reading P2 Communications Management Chooses Vonage to Deliver a Fully Integrated Communications Solution for Enterprise Customers

UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Centre Ecosystem

UJET, the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. Continue reading UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Centre Ecosystem