New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre

Avaya published a global survey of nearly 2,800 IT and business decision leaders from 17 countries which found that over 90 percent see AI as a crucial element in the digital transformation of their organization and 94 percent recognize the ability of AI to transform the performance of their contact centre. Continue reading New Avaya Research Finds 94 Percent of Business and IT Decision Makers Recognize AI Can Transform the Performance of their Contact Centre

Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution

Tethr, the leading AI-powered conversational intelligence platform for listening enterprises, and Red Box, the leading platform for voice, today announced a strategic partnership to help customers more easily capture and gain business insights from voice data. Continue reading Tethr and Red Box Announce Partnership to Accelerate and Simplify the Delivery of Voice of Customer Analytics Solution

Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management

Verint® announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year. Continue reading Verint Only Vendor Recognized by Gartner in the 2019 Magic Quadrant for the CRM Customer Engagement Center and the Magic Quadrant for Workforce Engagement Management

Talkdesk launches Talkdesk Boost to accelerate digital transformation

Talkdesk at Customer Contact Week in Las Vegas unveiled Talkdesk Boost, a new way to accelerate corporate digital transformation by augmenting existing voice systems with AI-infused, cloud-based contact center applications to boost agent productivity, operational agility, and customer experience. Continue reading Talkdesk launches Talkdesk Boost to accelerate digital transformation