Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection. Continue reading Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins

PCI-PAL PLC, the secure payments provider to contact centres, is pleased to announce it has signed a global extension to its UK reseller contract with leading CCaaS and UCaaS vendor, 8×8 Inc. This agreement builds on the Company’s existing relationship with 8×8 in the UK. Continue reading PCI-PAL Continues Execution of Channel Strategy with Key Partnership Contract Wins

Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018

Three-quarters of organizations surveyed by Gartner, Inc. increased customer experience (CX) technology investments in 2018. Customer analytics continues to be one of the biggest investments, with 52% intending to increase funding in 2019, focusing on customer journey analysis, customer needs analysis, voice of the customer (VoC) and digital marketing. Continue reading Gartner Reveals 75% of Organizations Surveyed Increased Customer Experience Technology Investments in 2018