CleverTap, the full-stack customer retention platform, announced the launch of their AIC Framework for customer engagement, co-created with Phiture, a Berlin-based mobile consultancy. Continue reading CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention
Monthly Archives: August 2019
Mary Fratto Rowe Joins Yext as Chief Customer Officer
Yext, the platform for Brand Verified Answers in search, has appointed Mary Fratto Rowe as the company’s Executive Vice President and Chief Customer Officer. Bringing more than 30 years of experience in customer success and leadership at companies like Salesforce and Accenture to her new role, Rowe will lead Yext’s customer success and professional services organization to bring Yext customers into the future of search. Continue reading Mary Fratto Rowe Joins Yext as Chief Customer Officer
Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio
Atos, a global leader in digital transformation, and Ingram Micro announce a distribution partnership in the UK which enables Ingram Micro to distribute the Atos unified communications and collaboration (UCC) portfolio, marketed under the Unify brand. Continue reading Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio
Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements
FRISS, the worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. Continue reading ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements
City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services
Verint® announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Continue reading City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services