Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise announced it has been awarded a new patent for advanced machine learning that applies skills-based routing to internal employee networks. Continue reading Fuze Empowers Workforce with Skills-Based Routing Patent
Monthly Archives: August 2019
CGS Names Steven Petruk to President of Global Outsourcing Division
CGS, a global provider of business applications, enterprise learning and outsourcing services, announced the naming of Steven Petruk as the company’s President of Outsourcing Services division. Petruk will lead the global CGS executive and delivery team in the expansion of operations and the continued transformation and deployment of technology-based outsourced solutions. Continue reading CGS Names Steven Petruk to President of Global Outsourcing Division
Lack of alignment and collaboration between C-suite, IT teams and wider business holding back digital transformation
According to NTT Ltd.’s 2019 Digital Means Business Report, only 11% of organizations are highly satisfied with those in charge of spearheading digital transformation, despite the fact that almost three-quarters of them are already underway on their journey. Continue reading Lack of alignment and collaboration between C-suite, IT teams and wider business holding back digital transformation
Conversocial Appoints New CTO to Support Continued Growth
Conversocial, the leading customer service platform built for messaging channels announced that Iskandar Najmuddin has joined the company as its CTO. In his new role, Iskandar will be responsible for the development of Conversocial’s platform technology and leading the engineering team. Continue reading Conversocial Appoints New CTO to Support Continued Growth
Fuze Named a Visionary in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Fuze, the leading cloud-based communications and collaboration platform provider for the modern global enterprise, announced that Gartner, Inc. has recognized the company as a Visionary in its 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. Continue reading Fuze Named a Visionary in the 2019 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Zendesk Introduces WhatsApp for Zendesk
Zendesk announced WhatsApp for Zendesk, a new WhatsApp Business API connector, that allows businesses to quickly and easily reach and respond to WhatsApp users. Zendesk offers the only trusted messaging solution that pulls in all customer conversations into a cohesive interface across web, mobile and social messaging. Continue reading Zendesk Introduces WhatsApp for Zendesk
Salesforce Signs Definitive Agreement to Acquire ClickSoftware
Salesforce announced it has signed a definitive agreement to acquire ClickSoftware, a leader in field service management solutions. The addition of ClickSoftware will enhance Salesforce Service Cloud’s leadership as the #1 service platform, empowering every service employee from the contact centre to the field to deliver more connected, intelligent customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire ClickSoftware
Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide
Luminoso announced a series of new capabilities in Luminoso Daylight, the company’s natural language understanding application that offers the fastest way for businesses to analyze unstructured text data, such as product reviews, open-ended survey responses, and support tickets. Continue reading Luminoso Launches New Capabilities to Accelerate Customer Feedback Analysis for Businesses Worldwide
Gridspace Announces Partnership and Network Integration with Twilio Voice Platform
Gridspace announced a partnership and a network integration with the Twilio Voice platform. The integration gives Twilio Voice customers the ability to activate Gridspace Sift voice services for call review and task automation with only a click. Existing enterprise Gridspace Sift customers also benefit from the new real-time integration with Twilio. Continue reading Gridspace Announces Partnership and Network Integration with Twilio Voice Platform
Hammer and LivePerson Announce Integration to Deliver Conversational Commerce
Hammer Fiber Optics Holdings Corp’s announced that it will provide its customers conversational communication and digital commerce services in collaboration with LivePerson, a global leader in conversational commerce. Continue reading Hammer and LivePerson Announce Integration to Deliver Conversational Commerce