Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation (RPA) for Q3 2019 (1). Continue reading Pega Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList
Monthly Archives: August 2019
Loway announces a new Reseller Partnership with Acuity Unified Communications
Loway Switzerland, worldwide leading provider of solutions for call-centres based on the Asterisk PBX technology announced that Acuity Unified Communications is an official Loway reseller partner. Continue reading Loway announces a new Reseller Partnership with Acuity Unified Communications
National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud
The Vodafone Business and IBM venture, which launched earlier this year, today announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries. Continue reading National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud
CounterPath Advances Contact Centre Channel Partner Business with Bria® Softphones and Stretto Platform™
CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded the reach of its call centre ready products, purpose-built for channel partners. Continue reading CounterPath Advances Contact Centre Channel Partner Business with Bria® Softphones and Stretto Platform™
Aircall Announces Channel Partnership Program Bringing Best-in-Class Modern Phone Solution to Channel Ecosystem
Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses, announced the launch of its Channel Partnership program. With this program, Aircall empowers agents and resellers to offer a best-in-class modern phone solution to their SMB customers. Continue reading Aircall Announces Channel Partnership Program Bringing Best-in-Class Modern Phone Solution to Channel Ecosystem
Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support
Sparkcentral, an enterprise digital customer service platform company, today announced a partnership with Freshworks Inc., the customer engagement software company. Continue reading Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support
CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention
CleverTap, the full-stack customer retention platform, announced the launch of their AIC Framework for customer engagement, co-created with Phiture, a Berlin-based mobile consultancy. Continue reading CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention
Mary Fratto Rowe Joins Yext as Chief Customer Officer
Yext, the platform for Brand Verified Answers in search, has appointed Mary Fratto Rowe as the company’s Executive Vice President and Chief Customer Officer. Bringing more than 30 years of experience in customer success and leadership at companies like Salesforce and Accenture to her new role, Rowe will lead Yext’s customer success and professional services organization to bring Yext customers into the future of search. Continue reading Mary Fratto Rowe Joins Yext as Chief Customer Officer
Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio
Atos, a global leader in digital transformation, and Ingram Micro announce a distribution partnership in the UK which enables Ingram Micro to distribute the Atos unified communications and collaboration (UCC) portfolio, marketed under the Unify brand. Continue reading Atos and Ingram Micro Launch UK Distribution Partnership for Unify Portfolio
Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests