Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced that leading technology research and advisory firm Constellation Research has named Pega to the Constellation ShortList™ for Robotic Process Automation (RPA) for Q3 2019 (1). Continue reading Pega Robotic Process Automation Capabilities Recognized on Constellation Research’s Constellation ShortList
Monthly Archives: August 2019
Loway announces a new Reseller Partnership with Acuity Unified Communications
Loway Switzerland, worldwide leading provider of solutions for call-centres based on the Asterisk PBX technology announced that Acuity Unified Communications is an official Loway reseller partner. Continue reading Loway announces a new Reseller Partnership with Acuity Unified Communications
National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud
The Vodafone Business and IBM venture, which launched earlier this year, today announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries. Continue reading National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud
CounterPath Advances Contact Centre Channel Partner Business with Bria® Softphones and Stretto Platform™
CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded the reach of its call centre ready products, purpose-built for channel partners. Continue reading CounterPath Advances Contact Centre Channel Partner Business with Bria® Softphones and Stretto Platform™
Aircall Announces Channel Partnership Program Bringing Best-in-Class Modern Phone Solution to Channel Ecosystem
Aircall, a leading provider of cloud-based phone and contact centre solutions for scaling businesses, announced the launch of its Channel Partnership program. With this program, Aircall empowers agents and resellers to offer a best-in-class modern phone solution to their SMB customers. Continue reading Aircall Announces Channel Partnership Program Bringing Best-in-Class Modern Phone Solution to Channel Ecosystem
Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support
Sparkcentral, an enterprise digital customer service platform company, today announced a partnership with Freshworks Inc., the customer engagement software company. Continue reading Sparkcentral Integrates With Freshworks To Increase Efficiency in Digital Customer Service and Support
CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention
CleverTap, the full-stack customer retention platform, announced the launch of their AIC Framework for customer engagement, co-created with Phiture, a Berlin-based mobile consultancy. Continue reading CleverTap and Phiture Launch Framework for Improving Customer Engagement & Retention