After the astounding success and popularity of the previous version of Cisco Finesse Mobile Agent, NovelVox, the pioneer in providing contact centre solutions, is releasing the app with upgraded features. Continue reading NovelVox Releases Finesse Unified Mobile Agent with Upgraded Features →

UJET, Inc., a leading provider of customer support communications and solutions announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Continue reading UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres →