Woven accelerates its disruptive journey with the acquisition of tPoint Solutions

Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions

Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider

Sabio Group has entered into a strategic partnership agreement with a supplier of telecommunications and IT in the Netherlands. Under the agreement, the telco firm will engage customer experience solutions leader Sabio Group to provide operational support services and expertise for Avaya contact centre activities across the Netherlands. Continue reading Sabio Group signs strategic partnership agreement with Dutch mobile and telecommunications provider

More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt

More than two-thirds (67%) of UK Financial Services (FS) workers believe that artificial intelligence (AI) has the potential to transform many FS practices, according to new research from content services firm Nuxeo. Continue reading More than two-thirds of Financial Services workers say Artificial Intelligence can transform the sector, yet banks are still slow to adopt

Directly announces acquisition of AI start-up Kylie.ai

Directly, a leader in intelligent automation for customer support announced the acquisition of AI start-up Kylie.ai. As part of the acquisition, both the Kylie.ai team and their proprietary technology will be brought under the Directly name, representing a tremendous expansion of conversational AI capabilities and use cases available to the market, such as processing refunds, returns, cancellations, and order tracking. Continue reading Directly announces acquisition of AI start-up Kylie.ai

Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities

Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations announces the latest evolution of its industry-leading Intelligent Automation platform. The platform’s patented technologies now harness enhanced AI and ML with natural language processing (NLP) for sentiment analysis and entity extraction. Continue reading Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities

Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019

Five9, the leading provider of the intelligent cloud contact centre announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact centre and customer engagement needs. Continue reading Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019