Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics

Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres, today announced Intelligence+, a real-time data analytics offering, integrated into its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics

TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, and LivePerson, a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. Continue reading TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises

Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend

Don’t let technology come between you and exceptional customer service. That’s the message from Rebecca Philip at Teleopti as industry statistics reveal four in every five contact centres are frustrated by technology. Here are 5 ways to buck the trend using a winning formula based on WFM. Continue reading Is technology holding you back from delivering exceptional customer service? 5 ways to buck the trend

Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

TTEC and Cisco announced a strategic partnership wherein TTEC Digital will become the first authorized reseller of Webex Contact Center Enterprise. This new Cisco offering will deliver an enterprise-grade CCaaS solution, at their unmatched standards for highly secure global scale and reach. Continue reading Cisco Contact Center and TTEC Expand Their Strategic Partnership with New Enterprise Cloud Offering

Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Sprinklr announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Continue reading Sprinklr Launches Live Chat for Fast, Personalized Customer Support

RichRelevance Announces Plans to Consolidate Business With Manthan Software

RichRelevance, the global leader in Experience Personalization announced that the company has signed a series of strategic partnership agreements with Manthan Software for a joint go-to-market and have set a path towards consolidating their category-leading businesses in the coming year, in compliance with applicable regulations. Manthan is a global leader in cloud analytics for consumer-facing businesses. Continue reading RichRelevance Announces Plans to Consolidate Business With Manthan Software