Natterbox, a leading provider of global voice cloud services, has today announced ‘Freedom’ – a brand new interface that gives users the ability to work from anywhere, on whichever device they want. Continue reading Natterbox launches Freedom to improve customer service efficiency
Daily Archives: November 8, 2019
Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA
Jacada, provider of solutions designed to automate end-to-end customer service operations, is excited to announce a new partnership with PeakView, a leading cloud contact centre company that supports large enterprises, including several Fortune 500 companies, as a Contact Center As a Service (CCaaS) technology solution provider and consulting firm. Continue reading Jacada Partnership with PeakView Offers Cloud-Ready Customers End-to-End Contact Centre Automation and RPA
Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Atento, the leading provider of CRM/BPO in Latin America, and one of the top five providers worldwide, has signed a strategic collaboration agreement in Spain with UiPath, a leading software company in robotic process automation (RPA) technology, in order to strengthen its value proposition and contribute to the transformation of customer relationship processes through the implementation of automation solutions. Continue reading Atento signs a strategic agreement with UiPath to strengthen its customer process automation offering
Kakapo Systems and Telestax Launch SMS Integration for BroadSoft
Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, and Telestax, the worldwide leader in CPaaS enablement for communication service providers, have jointly announced a new SMS solution. Continue reading Kakapo Systems and Telestax Launch SMS Integration for BroadSoft
NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite
NICE announced it will be showcasing how NICE’s solutions work with Microsoft Teams to improve compliance during the Microsoft Ignite Conference which is taking place November 4-8, 2019 in Orlando, Florida. Continue reading NICE Integrations With Microsoft Teams to Be Showcased at Microsoft Ignite
Carousel Industries Joins RingCentral’s New Platinum Partner Program
Carousel Industries, a leading national IT, managed services, and cloud provider with an unwavering focus on ensuring customer success, today announced that it has been named a Platinum Partner by RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions. Continue reading Carousel Industries Joins RingCentral’s New Platinum Partner Program