Mitel®, a global leader in business communications, announced a series of enhancements to the company’s customer experience portfolio, including the launch of a new virtual agent, powered by Contact Center AI; expanded market availability of MiCloud Connect CX; and the introduction of Mitel Workforce Optimization. Continue reading Mitel Expands Customer Experience Portfolio with New Market and Product Launches
Daily Archives: November 15, 2019
AskNicely Launches World’s First Customer Experience Coaching Platform
AskNicely, the all-in-one platform for creating amazing customer experiences announced the launch of Performance & Recognition, a mobile customer experience coaching app designed specifically for front-line employees. Continue reading AskNicely Launches World’s First Customer Experience Coaching Platform
Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware
With the end of 2019 fast approaching, now is a good time for organisations UK-wide to focus on the technology trends they can leverage to enhance customer satisfaction while meeting their own business objectives for the year ahead. Continue reading Five predictions for 2020, by Paul Whitelam, SVP, Global Marketing, ClickSoftware
Rallying cry needed to beat CX slump
The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. Many Customer Experience teams are struggling to prove the value of their programmes, and investment is being threatened. Continue reading Rallying cry needed to beat CX slump