The ECCCSA (European Contact Centre & Customer Service Awards) awards took place on Tuesday evening in London and Teleperformance won six awards, including the main ‘Best Pan European Contact Centre’ category. Continue reading Teleperformance wins big at 2019 ECCCSA’s and Global Sourcing awards
Daily Archives: November 28, 2019
Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
Selligent Marketing Cloud (Selligent), the intelligent marketing and customer experience cloud platform announced that the company has been identified as one of two Leaders in Forrester Research Inc.’s report “The Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q4 2019.” Continue reading Selligent Marketing Cloud Named a Leader in Cross-Channel Campaign Management by Leading Independent Analyst Firm
TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
TTEC has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London. Continue reading TTEC win 2 awards at the 2019 European Contact Centre & Customer Service Awards
Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture
Equinix, Inc., the global interconnection and data centre company, announced that Zoom Video Communications, Inc., a leading provider of video-first unified communications, will leverage Platform Equinix® to expand its globally distributed footprint in order to support the company’s worldwide growth objectives. Continue reading Zoom Expands with Equinix to Future-Proof and Scale Its Video-First, Cloud-Native Architecture