EvaluAgent, a leading provider of customer service quality assurance and improvement software, has reported significant growth following the relaunch of its call centre quality monitoring platform. Continue reading Relaunch of quality assurance platform sees EvaluAgent’s revenue soar
Daily Archives: November 29, 2019
Westcon Becomes RingCentral Platinum Partner
Westcon, the global technology distributor announced that it has been named a Platinum Partner of RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral. Continue reading Westcon Becomes RingCentral Platinum Partner
AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
AT&T is expanding its relationship with RingCentral making AT&T Office@Hand a lead offer for UCaaS solutions as part of its broad Voice and Collaboration portfolio. Based on the RingCentral® platform, AT&T Office@Hand brings extensive mobile-first voice, video, online meetings, messaging and team collaboration capabilities to businesses and vertical sectors worldwide. Continue reading AT&T Makes AT&T Office@Hand a Lead Offer for Unified Communications as a Service Solutions
Jacada and TM Group Form Strategic Customer Service RPA Partnership
Jacada, a leading worldwide provider of customer service robotic process automation (RPA), has announced a value added reseller agreement with TM Group. Headquartered in Denmark, TM Group provides advanced compliance solutions and customer engagement platforms for major financial services institutions and trading floors throughout the Nordics. Continue reading Jacada and TM Group Form Strategic Customer Service RPA Partnership
Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019
Eckoh, the global provider of Secure Payment products and Customer Contact solutions, is pleased to announce it has won the Anti-Fraud Solution of the Year at the Payments Awards 2019. Continue reading Eckoh’s Secure Payment Portfolio wins the Anti-Fraud Solution of the Year 2019