Unbabel has partnered with Microsoft Customer Service and Support (CSS) to build an innovative customer service model that brings huge flexibility to Microsoft and delivers amazing experiences to their customers. Continue reading Microsoft reveals how Unbabel enables them to revolutionize their global support →

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka announced enhancements to its text analytics capabilities to increase the intelligence organizations can derive from customer interactions and customer journey analysis, across communications channels. Continue reading CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels →

SurveyMonkey announced it has launched SurveyMonkey Einstein Bot on Salesforce AppExchange, empowering customers to capture real-time feedback from conversational bot interactions. The SurveyMonkey Einstein Bot caters to brands who want to improve their customer experience programs by offering a simple chatbot interaction to collect feedback. Continue reading SurveyMonkey Launches Einstein Bot on Salesforce AppExchange to Help Brands Improve Customer Experience →