Aimie Chapple has taken up her new post as head of Capita Customer Management. Continue reading Aimie Chapple joins Capita Customer Management
Daily Archives: November 1, 2019
Capita renews mortgage contract with The Co-operative Bank
Capita plc announces that it has renewed its contract with The Co-operative Bank p.l.c. (the Bank) to run its mortgage servicing operation in the UK and to continue to support the Bank’s digitally enabled transformation which will further strengthen its customer focus. Continue reading Capita renews mortgage contract with The Co-operative Bank
Consilium UniAgent 7.0 to Drive Connected Digital Customer Experiences Across CRMs and CTI Platforms
Consilium Software, a world-leading provider of enterprise software for Unified Communications and contact centres announced the general availability of its new seventh generation CRM connector product, UniAgent 7.0. The new release is designed to help organizations deliver intuitive, contextual and experience-driven customer service across voice and digital channels. Continue reading Consilium UniAgent 7.0 to Drive Connected Digital Customer Experiences Across CRMs and CTI Platforms
Really Simple Systems CRM Launches New Custom Charts Feature
Leading cloud CRM vendor, Really Simple Systems, has announced the launch of an exciting new enhancement to its software’s analytical features. Continue reading Really Simple Systems CRM Launches New Custom Charts Feature
Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting
Confirmit has announced the appointment of Howard Lax to the role of Principal Director, CX Consulting. In his role, Lax will support clients in their efforts to design, develop and implement their customer experience vision. Continue reading Confirmit Appoints MR and CX Expert as Principal Director of CX Consulting