NICE announced insights from a new commissioned research study conducted by Forrester Consulting that shows the connection between improved customer service and Robotic Process Automation (RPA). The research findings indicated that 80 percent of business leaders surveyed felt RPA is important in making customer service teams more efficient. Continue reading 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving Customer Service Excellence
It’s time to discard the minutiae and start focusing on the future according to Dave Hoekstra. In his latest blog Dave explains that while human automation might be new to some, to others technology has been automating processes for many years. Continue reading Human Automation – What’s new?
Sidetrade announced it has launched Sidetrade AI Sales & Marketing on Salesforce AppExchange, empowering customers to harness the power of Aimie, Sidetrade’s AI. Continue reading Sidetrade Announces Sidetrade AI Sales & Marketing on Salesforce AppExchange
Manpower France anticipates and drives change in the world of work by breaking new ground with Aimie, Sidetrade’s cutting edge Artificial Intelligence system. To optimize Credit Management, Manpower equipped their Finance team with Sidetrade’s ground breaking technology, now available to all of Sidetrade’s customers. Continue reading Manpower puts Sidetrade’s Artificial Intelligence at the core of their organization
Avaya announced that its distribution partner, SYNNEX Corporation, now offers Avaya OneCloud Secure unified communications as a service (UCaaS) solutions to its extensive network of partners serving the public sector market, including education, federal, state and local government organizations across the US. Continue reading Avaya OneCloud Secure UCaaS Solutions Now Offered by SYNNEX Corporation
Freshworks, the customer engagement software company announced research that reveals broad dissatisfaction with the latest artificial intelligence (AI) and machine learning (ML) available in today’s CRM solutions. Continue reading ‘Artificial Impact’: Only 12% of CRM Users Actually Use an AI-Based Tool