[24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI

[24]7.ai announced that it has expanded its messaging capabilities with advanced conversational AI capabilities. With this release, companies can now enrich messaging channels such as Apple Business Chat, Google RCS and Facebook Messenger with industry-leading conversational AI, sophisticated routing capabilities, and disambiguation of complex intents from [24]7.ai. Continue reading [24]7.ai Extends Messaging Leadership with Industry Leading Conversational AI

Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel

Gladly, the company making customer service radically personal announced a new capability that allows companies to offer live chat from within their branded mobile applications. With this feature, consumers can now chat with customer support teams right from within a company’s native mobile app, without having to go to other places to get help. Continue reading Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel

Airship Receives Highest Product Scores Across All Three Uses Cases in Gartner’s Critical Capabilities for Mobile Marketing Platforms

Customer engagement company Airship announced that it received the highest Product Scores across all three Use Cases in Gartner’s 2019 Critical Capabilities for Mobile Marketing Platforms,1 including the Acquisition, Engagement and Retention Use Cases. A complimentary copy of the report is available here. Continue reading Airship Receives Highest Product Scores Across All Three Uses Cases in Gartner’s Critical Capabilities for Mobile Marketing Platforms

Enreach acquires Danish service provider M Mobility A/S

Enreach, the fast-growing European UC provider, strengthens its position in the European IT and telecommunications markets with the acquisition of M Mobility A/S (‘M Mobility’), a dedicated full-service provider of B2B telco solutions to small and medium-sized enterprises (‘SME’) in Denmark. Founded in 2010, M Mobility provides telco services and hardware which are bundled together in customised solutions. Continue reading Enreach acquires Danish service provider M Mobility A/S

Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Five9 announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centres to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. Continue reading Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace