OneCause raises bar for customer service with Talkdesk cloud contact centre

Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre

HubSpot Acquires PieSync

HubSpot, a leading growth platform, announced that it has acquired PieSync, the fastest-growing real-time intelligent customer data synchronization platform. PieSync is one of the only iPaaS offerings that provides both a current and historical two-way sync of customer data that operates in the background, freeing up precious time so companies can focus their energy on their customers instead of their software. Continue reading HubSpot Acquires PieSync

UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres

UJET, Inc., a leading provider of customer support communications and solutions announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Continue reading UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres