Danske Bank has announced it is creating 30 new customer service adviser jobs based in Portadown. Continue reading Danske Bank to create 30 contact centre jobs in Portadown
Daily Archives: November 7, 2019
Government contracts push UK outsourcing market to 12-month high
A surge in government spending between July and September saw the UK outsourcing market reach a 12-month high after a quiet start to 2019, according to the Arvato UK Outsourcing Index. Continue reading Government contracts push UK outsourcing market to 12-month high
Cogito Partners with Concentrix to Enhance Customer Experience
Cogito, a leader in real-time emotional intelligence solutions announced a strategic reseller partnership with Concentrix, a technology-enabled global business services company specializing in customer engagement and improving business performance for the world’s best brands. Continue reading Cogito Partners with Concentrix to Enhance Customer Experience
ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner
ContactEngine, the conversational AI technology used by large corporations across industries to automate customer communications, was presented with the “Best Use of IP” award at the 19th annual Sunday Times Hiscox Tech Track 100 national awards dinner held in London this week. Continue reading ContactEngine wins “Best Use of IP” Award at The Sunday Times Hiscox Tech Track 100 Awards Dinner
Sitecore Unlocks the Power of AI to Automate Personalization at Scale
Sitecore®, the global leader in digital experience management software announced Sitecore AI, a new machine learning framework that empowers marketers with predictive insights to automate the delivery of personalized digital experiences. Continue reading Sitecore Unlocks the Power of AI to Automate Personalization at Scale
AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform
LogMeIn announced that Ask PoliTM, a first-of-its-kind virtual advisor tool, created with the company’s Bold360 platform, has drawn more than 1.5 million unique visitors. Ask Poli was developed to help Fannie Mae — a leading source of financing for mortgage lenders — and its 1,400 customers search and navigate the more than 2,500-pages that make up its Selling and Servicing guides. Continue reading AI-Enabled Platform Ask Poli Draws More Than 1.5 Million Visitors Using LogMeIn’s Bold360 Platform
Coveo Raises $227 Million Investment Round Led by OMERS
Coveo, a recognized industry leader in AI SaaS enterprise solutions, has secured a further $227 million in funding. The investment was led by OMERS Growth Equity based in Toronto, New York, and London, with participation from existing investors and other financial institutions including Evergreen Coast Capital, Elliott Management’s Menlo Park, California-based private equity affiliate, FSTQ, and IQ. Continue reading Coveo Raises $227 Million Investment Round Led by OMERS
Talkdesk bolsters executive management team with Vasili Triant as new chief strategy officer
Talkdesk® announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the company’s executive management team. Triant will lead the organization in identifying and evaluating large-scale strategic opportunities while advancing global market position of the industry’s fastest-growing contact center solution. He will report directly into Talkdesk chief executive officer (CEO) Tiago Paiva. Continue reading Talkdesk bolsters executive management team with Vasili Triant as new chief strategy officer
Softcat wins UK public sector enhanced network services bid
Softcat has successfully landed a place as a supplier for the Network Services 2 framework (RM3808). Created by the Crown Commercial Service (CCS) on behalf of the UK public sector, the framework will deliver networking, local area connectivity, data access, conferencing, telephony and unified communications services for all public sector organisations. Continue reading Softcat wins UK public sector enhanced network services bid
Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. Continue reading Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem