EIMS Shifts to Remote Sales Engagement in Spain, the UK and New Zealand with 8×8

8×8 announced EIMS, a United Kingdom-based technology lead-generation, sales and channel agency with global operations, is now using the 8×8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home.

Contact Centre CLUB

EIMS, founded in 1996, delivers world-class marketing, sales and channel solutions that help technology companies to grow revenues across EMEA, APAC and the Americas. Following the Spanish government’s state of emergency and mandatory lockdown due to the COVID-19 pandemic, EIMS needed to quickly find a solution for its team in Barcelona that minimized business disruption and allowed employees new to remote working to remain productive.

“Due to the fast-changing public health situation, employee well-being was the top priority, not only in Spain, but across all our operations centers around the world,” said Tim Smith, CEO at EIMS. “Partnering with 8×8 enabled us to rapidly and safely move our teams from working in the office to their homes without impacting the high quality support we provide international clients. In the matter of days, we had more than 170 sales representatives around the world up and running, and working remote on the 8×8 cloud communications solution.”

EIMS rapidly deployed 8×8 X Series, an integrated solution for voice, chat, video meetings and contact centre built on an open, modern cloud technology platform, to their Barcelona office, and then quickly onboarded its Bournemouth headquarters and Auckland, New Zealand office as well. Since going live on 8×8, EIMS sales representatives are using the 8×8 Virtual Office desktop and mobile apps for collaboration and sales and customer engagement from any device or location. In addition, team managers can now remotely monitor quality assurance as well as:

  • Schedule and host team video meetings
  • Track call volumes
  • Monitor live calls and listen to call recordings
  • Create team chat rooms to collaborate on programs
  • Supervise overall sales representative performance and productivity

“8×8 is committed to delivering the highest levels of service and support for global organizations, who need to be ready, responsive and resilient during today’s challenging times,” said Vik Verma, Chief Executive Officer at 8×8, Inc. “What EIMS has been able to accomplish in only a few days is testament to their corporate agility and employee-first philosophy. We are proud of our team’s effort and the 8×8 cloud communications platform enabling this fast transition to remote work.”

3.5 Million Video Meetings Monthly Active Users Globally; More Than 2X Growth in Less Than a Week

8×8 X Series meets the needs of businesses with a mobile and remote workforce by providing a highly reliable and resilient solution across desktop and mobile devices for voice, video conferencing, chat, contact centre, APIs and advanced analytics. This allows companies to rapidly unify a distributed workforce and enable flexible workstyles. 8×8 X Series includes 8×8 Video Meetings, which is also available as a free, unlimited standalone version at https://8×8.vc, and provides international dial-in numbers in more than 55 countries. 8×8 Video Meetings is optimized for use with the WebRTC standard which enables attendees to instantly join meetings without any downloads or plugins.

8×8 has experienced a significant increase in usage across its video meetings solutions with monthly active users growing globally to now more than 3.5 million. For the latest 8×8 Video Meetings usage statistics, user stories and social posts updated daily, visit https://www.8×8.com/live.

About 8×8, Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform. 8×8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.

For additional information, visit www.8×8.com