Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM, a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. Continue reading Puzzel acquires U-WFM
Monthly Archives: April 2020
LogMeIn Announces New Contact Centre Offering to Bring CCaaS to Underserved Majority
LogMeIn announced a new offering in the Contact-Center-as-a-Service (CCaaS) space with the launch of GoToConnect Support Center. Support Center provides CCaaS functionality in an affordable and easy-to-deploy way that brings contact centre capabilities to virtually any business. Continue reading LogMeIn Announces New Contact Centre Offering to Bring CCaaS to Underserved Majority
Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments
Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Continue reading Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments
PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours
PCI Pal® announces it has launched a rapid deployment version of its payment services. PCI Pal Rapid Remote delivers PCI compliant payment services at pace, and enables organisations to quickly continue handling customer payments in a secure and compliant way even when working remotely or from home with minimal notice. Continue reading PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours
Maintel launches innovative ICON Teams Connector – a cost-effective calling solution for Microsoft Teams
Maintel, the UK leader in cloud and managed IT services, has launched ICON Teams Connector, a multi-tenanted solution that enables users to enjoy the full Microsoft Teams phone and calling experience without disrupting existing systems. Continue reading Maintel launches innovative ICON Teams Connector – a cost-effective calling solution for Microsoft Teams
TELUS International Announces Launch of Work Anywhere
TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology. Continue reading TELUS International Announces Launch of Work Anywhere