Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what it sees as the five key characteristics of best practice Virtual Assistant solutions. Continue reading 5 key characteristics of successful Virtual Assistant solutions
Monthly Archives: April 2020
Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform
Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face of a reduction of resources. Continue reading Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform
Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience
Vonage announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic. Continue reading Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience
Encoded partners with Cashflows
Encoded, a leading Payment Service Provider and pioneer of innovative secure payment solutions for contact centres, has announced a new partnership with Cambridge-based Omni-Channel Payments Provider, Cashflows. The partnership will leverage the knowledge and technology of both companies to enable safer card payments and help reduce the number of declined transactions for merchants. Continue reading Encoded partners with Cashflows
Funlab Selects Natterbox to Enhance Its Customer Service Offering
FunLab, a leader in the hospitality-driven entertainment space has partnered with Natterbox to streamline its customer sales and service capability. FunLab has rolled out Natterbox’s cloud-based telephony system for its national contact centre and concierge service, enabling its workforce to be more efficient and improve the service it offers to both existing customers and prospects. Continue reading Funlab Selects Natterbox to Enhance Its Customer Service Offering
SAP Makes Support Experience Even Smarter With Machine Learning and AI Enhancements
SAP announced several updates, including the Schedule a Manager and Ask an Expert Peer services, to its Next-Generation Support approach focused on the customer support experience and enabling customer success. Continue reading SAP Makes Support Experience Even Smarter With Machine Learning and AI Enhancements