Teleperformance is hosting the third installment of its Leader Insights Roundtable Series, Path to the New Normal, focusing on “What’s Next in CX”, on May 19th at 5pm UK time.
For the first time in human history we have five generations living, working, and quarantining simultaneously. Customers’ spending habits and the importance of different products and services are morphing and leapfrogging previously set milestones. With this new mindset and fluid behavior, brands will need to leverage their customer service experience and augment it with the right strategy to succeed in the upcoming “new normal.” What will be the effect of this unique moment on customer relationships? How will it differ by generation? No one knows the answer, but we have assembled a team of experts to guide us in a lively conversation regarding the key questions and trends to consider in this “new normal.”
- Steven Van Belleghem, Global Thought Leader on the Future of Customer Relationships
- Dr. Nicola Millard, Head of Customer Insight & Futures, BT Global Services Innovation Team
- William Fritcher, Vice President, Teleperformance in EWAP
- Marina Campos, Global Head, Teleperformance CX Lab
Discussion will include how brands, in the face of the pandemic, will need to leverage their customer service experience and augment it with the right strategy to succeed in the upcoming “new normal.”