Contact Centre and Customer Experience company IstTek announces value-added customer experience suite through its European strategic channel partnerships initiative. Continue reading IstTek Announces Official European Launch
Monthly Archives: August 2020
Over 60% of business leaders are re-evaluating how much they will be investing in change & transformation since COVID-19
New research from Gobeyond Partners, the consulting firm focused on customer journey transformation, and Webhelp, Europe’s leading provider of outsourced customer engagement services, has revealed that over 60% of business leaders are re-evaluating how much they will be investing in change and transformation since COVID-19, yet only a third of survey respondents are committing to a higher spend in this area. Continue reading Over 60% of business leaders are re-evaluating how much they will be investing in change & transformation since COVID-19
Europa Contact Centre Appoints General Manager: Growth Strategy
Europa Contact Centre, which offers an extensive range of outsourced contact centre services across multiple sectors, has appointed Graham Henry as its new General Manager. Continue reading Europa Contact Centre Appoints General Manager: Growth Strategy
Vonage Announces Enhanced Capabilities to the Vonage Contact Center
Vonage announced the release of several product enhancements to Vonage Contact Center, that will help businesses to further transform the customer and agent experience to drive more personal connections in an increasingly virtual world. Continue reading Vonage Announces Enhanced Capabilities to the Vonage Contact Center
Gartner Reveals Two Actions Customer Service Leaders Must Prioritize to Increase Customer Loyalty and Mitigate Disloyalty
In today’s uncertain and volatile environment, customer service must play a larger role in driving both customer retention and also growing customer loyalty, according to Gartner, Inc. However, most customer service organizations attempt to do so by leaning heavily on initiatives to improve service experience quality. Continue reading Gartner Reveals Two Actions Customer Service Leaders Must Prioritize to Increase Customer Loyalty and Mitigate Disloyalty
Lifesize Acquires Kaptivo to Fuel Next Generation of Advanced Collaboration
Lifesize®, a global innovator of immersive enterprise communication solutions, announced the acquisition of Kaptivo, a digital collaboration solutions company. With the addition of Kaptivo, Lifesize further expands its portfolio of cloud-based unified communications and collaboration (UCC) solutions for contact centres, video conferencing and meeting rooms with a new suite of advanced collaboration tools. Continue reading Lifesize Acquires Kaptivo to Fuel Next Generation of Advanced Collaboration
Iconic omnichannel retailer expands next-gen digital customer experiences with eGain
eGain, the leading provider of customer engagement solutions, announced that a leading omnichannel retailer is now offering expanded self-service powered by eGain. Continue reading Iconic omnichannel retailer expands next-gen digital customer experiences with eGain